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FAQ
Explore the frequently asked questions from our customers. If you need more help, feel free to reach out to our support team.
How do I initiate a product return?
We want you to be satisfied with your Rosy Glow Lighting products. However, if you wish to return them, please note the following guidelines:
Timeframe: Ensure that the items are returned to our Warehouse within 30 days of receipt, in their original packaging, and in a condition suitable for resale.
Cost of Carriage: In cases where the product is faulty or defective, we will cover the cost of return shipping and you will receive a full refund. However, if the return is made because the customer dislikes the color, size, or model, or no longer needs the item, or has changed their mind, the cost of return shipping will be the responsibility of the customer. In such cases, any delivery fee paid by the customer for the initial shipping will also not be refunded.
Returns Process: If you wish to return an item, you must first contact us to notify us of your intent to return. This step is crucial for tracking purposes and will be initiated on our end via Shopify. After notifying us, you are required to provide us with the tracking number through the same method of communication. Upon receiving the returned item, we will inspect it for completeness and condition. If everything is in place and intact, you will receive a full refund. However, if any item is missing from the package or the product arrives damaged, a 25% restocking fee will be deducted from your refund. Please allow up to 14 days for this process to be completed.
We appreciate your understanding and cooperation in adhering to these return guidelines. If you have any further questions or need assistance, please don't hesitate to contact us.
How do I apply for a Business account?
We highly value our trade customers and are eager to collaborate with you on your various projects. To apply for a trade account, simply email us at supply@rosyglowlighting.co.uk.
Pricing Details: Please be aware that trade prices can vary from product to product. We do not have a uniform discount rate across all items, so please inquire individually for each product's trade price.
We look forward to a successful partnership and are here to meet all your project requirements. If you have any further questions or need additional information, please don't hesitate to contact us.
Where can I find Rosy Glow Lightingproducts?
In line with our commitment to providing cost-effective lamps, we don't maintain a network of retail showrooms. However, if you're in the Nottingham area, you're more than welcome to visit our warehouse to explore a selection of our products. You can find our opening hours and directions on our website.
Please note that our product range is extensive, so not all items may be available for viewing at the warehouse. If you have specific products in mind, we recommend contacting us in advance to check if they're available for display.
Do you accept AMEX?
Yes, we do accept Amex (American Express). In addition to Amex, we also accept the following payment methods:
- Visa
- Mastercard
- Discover
- Diners Club
- Maestro
- UnionPay
- Shop Pay
- Google Pay
- Apple Pay
- PayPal
Feel free to choose the payment method that's most convenient for you.
Where do you deliver?
We offer delivery to nearly every location! If you're placing an order from outside the UK, we kindly request that you get in touch with our Customer Service team by emailing them at rosy@rosyglowlighting.co.uk so we can provide you with a tailored delivery quote.
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